1. Shipping Fees
- Free shipping on orders over USD 49 (after discounts, excluding tax).
- A USD 6.99 shipping fee applies to orders under USD 49.
Please note that an additional fee of $14.99 will be charged for shipments to Finland, Sweden, Switzerland, Norway, Israel, Iceland, Belgium, Arabia, and the United Arab Emirates.
2. Order Processing Time
- Orders are processed within 1-2 business days after your order is confirmed and payment is verified.
- We only process and ship orders on business days (Monday to Friday, excluding public holidays).
3. Shipping Methods & Delivery Time
We offer the following shipping options:
| Country | Shipping Method* |
|---|---|
| United States | Standard Shipping (3-8 Working Days) |
| Australia | Standard Shipping (3-7 Working Days) |
| United Kingdom | Standard Shipping (5-8 Working Days) |
| Canada | Standard Shipping (5-10 Working Days) |
| Germany | Standard Shipping (1-3 Working Days) |
| Other Europe | Standard Shipping (2-6 Working Days) |
| Other non-overseas warehouse products | Economy Shipping |
*Delivery times are estimates and may vary depending on your location.
*We are unable to deliver to PO BOX, military, or protected areas.
4. Order Tracking
- Once your order has shipped, you will receive a shipment notification via email with tracking information, allowing you to easily track your package on the provided website.
5. Shipping Restrictions
- We currently ship to the following countries and regions:
| Region | Countries & Regions |
|---|---|
| North America | United States (excludes: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palu, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas/Europe/Pacific) Canada Mexico |
| Europe | United Kingdom, Germany, Austria, Netherlands, France, Denmark, Poland, Italy, Belgium, Estonia, Finland, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Spain, Hungary, Romania, Sweden, Bulgaria, Greece, Slovenia, Switzerland, Croatia, Czech Republic, Norway, Ireland |
| Asia & Oceania | Hong Kong SAR China, Malaysia, Vietnam, Singapore, South Korea, Thailand, New Zealand, Australia |
| Middle East | Israel, Saudi Arabia, United Arab Emirates |
| South America | Chile, Colombia |
| Other Regions | Iceland |
Lost or Stolen Packages
- We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, or anyone else who may have received the package on your behalf.
Contact Us
- If you have any questions or concerns about shipping, please feel free to contact us at:
Email: [email protected]
